Cancellation Policies
Understand our flexible cancellation options and find the policy that works best for your travel plans
Our Policies
Choose the cancellation policy that best fits your travel needs
Flexible
24 hours before check-in
Full refund if cancelled at least 24 hours before check-in
Policy Details:
- •Cancel up to 24 hours before check-in for a full refund
- •Service fees are fully refundable
- •Cleaning fees are fully refundable
- •No penalty for early cancellation
- •Instant refund processing
Best For:
- ✓ Guests with uncertain travel plans
- ✓ Last-minute bookings
- ✓ Business travelers
Moderate
5 days before check-in
Full refund if cancelled at least 5 days before check-in
Policy Details:
- •Cancel up to 5 days before check-in for a full refund
- •Cancel within 5 days: 50% refund
- •Service fees are 50% refundable within 5 days
- •First night is non-refundable if cancelled within 48 hours
- •Refund processed within 5-7 business days
Best For:
- ✓ Most bookings (balanced protection)
- ✓ Vacation planners
- ✓ Family trips
Strict
14 days before check-in
50% refund if cancelled at least 14 days before check-in
Policy Details:
- •Cancel 14+ days before check-in: 50% refund
- •Cancel within 14 days: No refund
- •Service fees are non-refundable
- •Cleaning fees are non-refundable
- •First night is always non-refundable
Best For:
- ✓ High-demand properties
- ✓ Peak season bookings
- ✓ Special events/holidays
Non-Refundable
No refunds
No refunds for any cancellations (usually discounted rate)
Policy Details:
- •No refunds for any reason
- •Lowest available price
- •All fees are non-refundable
- •Cannot be modified or cancelled
- •Best value for committed travelers
Best For:
- ✓ Confirmed travel plans only
- ✓ Budget-conscious travelers
- ✓ Flexible date arrangements
⚠️ Important Information
Extenuating Circumstances
Unexpected events like natural disasters, serious illness, or government travel bans may qualify for exceptions to our standard cancellation policies. Contact support with documentation.
Host Cancellations
If a host cancels your booking, you receive a full refund plus assistance finding alternative accommodation. Hosts face penalties for cancellations.
Processing Time
Refunds typically process within 5-10 business days. The time it takes to receive funds depends on your payment method and financial institution.
Modify vs Cancel
Consider modifying your booking dates instead of cancelling. Many hosts approve changes, and you may avoid cancellation fees while keeping your reservation.
Frequently Asked Questions
Quick answers to common cancellation questions
Need Help with a Cancellation?
Our support team is available 24/7 to assist you with cancellations, refunds, or any questions about our policies.